Corona Policy June 2020


As we all work together to reopen our clinic we wanted to outline the new measures we will be putting in place to keep you all safe. As Government policy changes we will be constantly updating our policies with the latest information —so you can always check back here. We’ve always been dedicated to the health and safety of our community. Now it’s time we go even further to ensure you all feel safe when in our care.


Below are the new policies we have begun to implement as we work towards our re-opening. 

1. Individual treatment area.

We have always has separate working environments for our clinicians and clients. The clinician will work from their allocated space for the entire shift.

2 Staggered session times

Sessions will now be staggered approx. 15 minutes apart. There will be a 15 minute gap between any sessions for the same practitioner. During this time the practitioner will disinfect any equipment used. This will stagger the arrival and departure of clients to avoid contact.

3. No contact appointment and paying system.

We no longer accept cash. We would prefer you to pay in advance either directly to our bank account or via card payment but we can take contactless payment at the clinic.

4. Our Heightened Deep-Cleaning Process.

We will use a recommended COVID disinfectant in all common areas before and after your sessions.

Disinfecting high-touch surfaces: such as doorknobs, handles, rails, light switches, sanitizing stations, sinks, toilets, keyboards, computers and phones. A new procedure for this process that will require all steps to be ticked and signed will be put in place before re-opening.

Small shared equipment will be removed.

5. Personal Protective Equipment: Staff face masks, aprons and gloves.

Staff will be required to wear gloves, aprons and masks during their shift as determined by government regulations. After deep cleaning, they’ll wash their hands before refreshing gloves and masks as needed.

6. Hand sanitizers and patient face masks 

Hand sanitizers will be placed on the right as you enter the waiting area, there with be alcohol gel. Clients are required to wear a mask for the session also. You can bring your own or we have single use masks to purchase for £1.

7. Staff health check.

Every staff member will be asked to record their temperature before arrival for their shift. When necessary, we’ll follow our elevated temperature protocol.

8. Staff training

A continual staff training program on our COVID-19 policies. To keep everyone safe and so we all know how to act if a staff member or client reports COVID-19 symptoms.

9. Reception staff

Temporarily there will be no reception staff, to reduce additional contact. The physiotherapist will admit you to the clinic.

10. On arrival what has changed

Please arrive no more than 5 minutes before your appointment as we do not have a waiting area and the front door to the building will be locked. At your appointment time the physiotherapist will let you into the building you will not have to touch anything we will open the door for you. On arrival we ask that you use the hand sanitizer provided and you should wear a mask, we can provide one for £1 if needed.

Social distancing practices. Our staff will work to get clients in and out of the clinic while maintaining social distancing practices. We ask that you avoid waiting for sessions in the centre, and consider waiting outside or in your car if you’re comfortable and weather permits it.

11. Toilets

To avoid cross contamination the toilets will not be available for the time being.

12. Client Responsibility

We’ve put a lot of changes in place — with details beyond what you see here. The way our new safety process will be most effective is if we all make sure to do our part in it.

13. Covid screening

You will be asked to complete a Covid questionnaire prior to treatment.

If you have a cough, fever, or symptoms of COVID-19, please do not come to the clinic until you’re symptom-free and fever-free for seven days.

If you have tested positive for COVID-19, or have knowingly come into close contact with someone who has, we ask that you do not come to the clinic for 14 days or until you’ve tested negative for COVID-19.

If you feel unwell or have any concerns about coming in, please stay home and stay safe.


And finally…


We thank you for your understanding and support.